{"schemaVersion":"2.0","industry":{"slug":"insurance","name":"Insurance","headline":"Accelerate underwriting, claims and renewals","summary":"Connect risk, policy and claims data with agents that help insurers advance underwriting, deliver claims service and retain valuable relationships.","image":"/images/industry-insurance-v1.webp","imageAlt":"Illustrative insurance assessor documenting vehicle damage at an assessment center","workflows":[{"title":"Move submissions to underwriting","detail":"AI agents read submissions, enrich risk information and route referrals, giving underwriters a complete decision package.","output":"Quote-ready submissions with fewer review loops.","authority":"Underwriters approve risk acceptance and terms.","sourceIds":["in-salesforce"],"pain":"Underwriters lose quoting time assembling submissions and chasing missing risk information.","businessValue":"Turn qualified submissions into premium-generating business sooner.","aiCapability":"Extract risk details and summarize submissions for underwriter review.","capabilityLimits":"Access, data quality, output testing and human authority are qualified during implementation."},{"title":"Move claims toward resolution","detail":"AI agents gather claim evidence, check policy context and prepare recommendations, then coordinate approved next steps.","output":"Reviewed claims ready for authorized settlement.","authority":"Claims professionals retain coverage and payout decisions.","sourceIds":["in-allianz","in-salesforce"],"pain":"Claims teams repeat evidence checks while customers wait for settlement decisions.","businessValue":"Deliver the insurance promise and preserve customer confidence.","aiCapability":"Interpret claim evidence against policy context and draft next steps.","capabilityLimits":"Access, data quality, output testing and human authority are qualified during implementation."},{"title":"Keep renewals moving","pain":"Renewal dates approach while brokers chase updates across disconnected policy systems.","detail":"AI agents assemble renewal context, request updates and prepare options, then coordinate approved broker and policyholder follow-up.","output":"Complete renewal packages and recorded follow-through.","authority":"Licensed teams approve terms and recommendations.","businessValue":"Protect renewal opportunities and strengthen lasting policyholder relationships.","sourceIds":["in-salesforce"],"aiCapability":"Synthesize renewal context and draft relevant broker and policyholder follow-up.","capabilityLimits":"Access, data quality, output testing and human authority are qualified during implementation."}],"story":{"framing":"Premium opportunities stall in submissions while fragmented claims and renewal information weakens service. Elygent connects that information with agents that move underwriting, claims and relationships forward.","painPoints":[{"title":"Move submissions to underwriting","detail":"Underwriters lose quoting time assembling submissions and chasing missing risk information."},{"title":"Move claims toward resolution","detail":"Claims teams repeat evidence checks while customers wait for settlement decisions."},{"title":"Keep renewals moving","detail":"Renewal dates approach while brokers chase updates across disconnected policy systems."}],"dataSources":[{"name":"Risk submissions and exposure details","detail":"Qualify ownership, permitted access, quality and business context before connecting."},{"name":"Policy terms and premium records","detail":"Qualify ownership, permitted access, quality and business context before connecting."},{"name":"Claims evidence and loss histories","detail":"Qualify ownership, permitted access, quality and business context before connecting."},{"name":"Broker, policyholder and renewal records","detail":"Qualify ownership, permitted access, quality and business context before connecting."}],"metrics":[{"name":"Submission-to-quote time","definition":"Elapsed time between the agreed start and accepted completion of the workflow.","unit":"Time","why":"Compare with the baseline while preserving quality and required review."},{"name":"Claim resolution time","definition":"Elapsed time between the agreed start and accepted completion of the workflow.","unit":"Time","why":"Compare with the baseline while preserving quality and required review."},{"name":"Renewal retention rate","definition":"Renewed eligible policies divided by all eligible renewals, multiplied by 100.","unit":"%","why":"Compare with the baseline while preserving quality and required review."}],"spotlight":{"title":"From bottleneck to working agents","summary":"Custom AI agents, team enablement and accelerated delivery turn a redesigned workflow into a working service. The implementation is tested against your systems, controls and acceptance standard.","inputLabel":"Your core data, existing systems and a valuable operating bottleneck.","outputLabel":"An implemented agent workflow, enabled people and measured operating outcomes.","steps":[{"id":"discover-redesign","label":"Simplify the workflow","detail":"Find the bottleneck. Remove waste and agree the baseline.","records":"Current work, policies and baseline.","owner":"Process owner and Elygent team.","output":"A simpler workflow with agreed success measures."},{"id":"connect-foundation","label":"Connect the foundation","detail":"Make your data, knowledge and systems usable by agents.","records":"Approved data, knowledge and system access.","owner":"Data owners and implementation engineers.","output":"Trusted context and qualified system connections."},{"id":"deploy-enable","label":"Deploy and enable","detail":"Build agents, test exceptions and train the people using them.","records":"Test cases, review paths and working methods.","owner":"Elygent engineers and your team.","output":"A validated agent workflow and an enabled team."},{"id":"operate-improve","label":"Operate and improve","detail":"Measure completed work, improve throughput and expand what works.","records":"Accepted outputs, turnaround and exceptions.","owner":"Service owner and Elygent team.","output":"A measured operating service with approved improvements."}]},"faq":[{"question":"Do we need to replace our systems?","answer":"Start with your existing workflow and qualify the connections. Data and context are prepared around it; system access and supported actions are agreed before deployment."},{"question":"How do we know the work improved?","answer":"Baseline turnaround, completed work and review effort. Test the new workflow, measure accepted output in operation and expand only after the result is validated."}],"sources":[{"id":"in-allianz","title":"Allianz — When the storm clears, so should the claim queue","url":"https://www.allianz.com/en/mediacenter/news/articles/251103-when-the-storm-clears-so-should-the-claim-queue.html","publishedAt":"2025-11-03","accessedAt":"2026-10-05","evidenceType":"Named insurer-reported production deployment","note":"Project Nemo launched in Australia in July 2025 for low-complexity food-spoilage claims. Allianz reports faster processing with final payout decisions made by claims professionals; that scope and performance cannot be generalized or attributed to Elygent."},{"id":"in-salesforce","title":"Salesforce — Agentforce 360 for Insurance Carriers and MGAs, FY27 datasheet","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/Forms/FY27-A360-for-Insurance-Carriers-and-MGAs-Datasheet.pdf","publishedAt":null,"accessedAt":"2026-10-05","evidenceType":"Documented vendor product workflows","note":"Current FY27-labelled datasheet describes submission triage, underwriting referrals, claims intake, policyholder service and renewal/churn context. The proposed renewal sequence is Elygent synthesis; no exact publication date is stated and its performance figures are not adopted."}]},"businessStory":{"context":"Premium opportunities stall in submissions while fragmented claims and renewal information weakens service. Elygent connects that information with agents that move underwriting, claims and relationships forward.","outcomes":["Submission-to-quote time","Claim resolution time","Renewal retention rate"],"coreData":["Risk submissions and exposure details","Policy terms and premium records","Claims evidence and loss histories","Broker, policyholder and renewal records"],"coreValue":"Turn risk expertise into written premiums, trusted claims service and renewals.","implementationBridge":"Elygent connects insurance systems and specialist workflows, implements agents across the work and operates the service against agreed delivery measures."},"heroKind":"photo","imagePosition":"55% 25%","path":"/industries/insurance","url":"https://elygent.ai/industries/insurance","notice":"Illustrative AI implementation opportunities. Scope, access, controls and acceptance are agreed per engagement; these are not verified Elygent customer results.","formats":{"json":"https://elygent.ai/api/industries/insurance","markdown":"https://elygent.ai/api/industries/insurance/markdown"}}}