{"schemaVersion":"2.0","industry":{"slug":"professional-services","name":"Professional services","headline":"Turn expertise into client value","summary":"Connect firm knowledge, client evidence and delivery methods with agents that help specialists complete diligence, shape advice and deliver engagements.","image":"/images/industry-professional-services-v1.webp","imageAlt":"Illustrative research and data specialists examining complex evidence in a violet-lit city studio","workflows":[{"title":"Accelerate due diligence","detail":"AI agents examine data-room documents, connect evidence and flag contradictions, assembling findings and open questions for deal teams.","output":"Reviewed diligence findings with traceable sources.","authority":"Deal specialists approve conclusions and recommendations.","sourceIds":["ps-deals"],"pain":"Growing data rooms force specialists to repeat searches and verify sources.","businessValue":"Complete more diligence work within demanding deal timelines.","aiCapability":"Interpret document collections and identify inconsistencies with source evidence.","capabilityLimits":"Access, data quality, output testing and human authority are qualified during implementation."},{"title":"Scale client delivery","detail":"AI agents turn approved requirements into specifications, test materials and delivery drafts, coordinating review across the engagement.","output":"Review-approved deliverables with less repeated preparation.","authority":"Engagement leads authorize commitments and release.","sourceIds":["ps-managed"],"pain":"Teams rebuild specifications and deliverables instead of applying expertise to clients.","businessValue":"Expand delivery capacity and protect engagement economics.","aiCapability":"Generate delivery materials from requirements and firm methods.","capabilityLimits":"Access, data quality, output testing and human authority are qualified during implementation."},{"title":"Make expertise reusable","detail":"AI agents find approved firm knowledge, apply engagement context and prepare grounded answers that help teams resolve client issues.","output":"Reviewed answers and reusable delivery guidance.","authority":"Experts approve advice and knowledge reuse.","sourceIds":["ps-managed"],"pain":"Firm expertise stays scattered, slowing answers and making client work repetitive.","businessValue":"Scale firm expertise across more valuable client work.","aiCapability":"Retrieve approved knowledge and reason over engagement-specific context.","capabilityLimits":"Access, data quality, output testing and human authority are qualified during implementation."}],"story":{"framing":"Expertise is the product, but repeated research and fragmented client evidence consume delivery time. Elygent agents put firm knowledge to work across diligence, advice and client engagements.","painPoints":[{"title":"Accelerate due diligence","detail":"Growing data rooms force specialists to repeat searches and verify sources."},{"title":"Scale client delivery","detail":"Teams rebuild specifications and deliverables instead of applying expertise to clients."},{"title":"Make expertise reusable","detail":"Firm expertise stays scattered, slowing answers and making client work repetitive."}],"dataSources":[{"name":"Client documents and business records","detail":"Qualify ownership, permitted access, quality and business context before connecting."},{"name":"Firm methods and approved precedents","detail":"Qualify ownership, permitted access, quality and business context before connecting."},{"name":"Research sources and specialist findings","detail":"Qualify ownership, permitted access, quality and business context before connecting."},{"name":"Engagement requirements and review decisions","detail":"Qualify ownership, permitted access, quality and business context before connecting."}],"metrics":[{"name":"Time to reviewed diligence findings","definition":"Elapsed time between the agreed start and accepted completion of the workflow.","unit":"Time","why":"Compare with the baseline while preserving quality and required review."},{"name":"Deliverables accepted per team hour","definition":"Accepted outputs divided by team hours for the same agreed scope.","unit":"Outputs/hour","why":"Compare with the baseline while preserving quality and required review."},{"name":"Time to resolve client issues","definition":"Elapsed time between the agreed start and accepted completion of the workflow.","unit":"Time","why":"Compare with the baseline while preserving quality and required review."}],"spotlight":{"title":"From bottleneck to working agents","summary":"Custom AI agents, team enablement and accelerated delivery turn a redesigned workflow into a working service. The implementation is tested against your systems, controls and acceptance standard.","inputLabel":"Your core data, existing systems and a valuable operating bottleneck.","outputLabel":"An implemented agent workflow, enabled people and measured operating outcomes.","steps":[{"id":"discover-redesign","label":"Simplify the workflow","detail":"Find the bottleneck. Remove waste and agree the baseline.","records":"Current work, policies and baseline.","owner":"Process owner and Elygent team.","output":"A simpler workflow with agreed success measures."},{"id":"connect-foundation","label":"Connect the foundation","detail":"Make your data, knowledge and systems usable by agents.","records":"Approved data, knowledge and system access.","owner":"Data owners and implementation engineers.","output":"Trusted context and qualified system connections."},{"id":"deploy-enable","label":"Deploy and enable","detail":"Build agents, test exceptions and train the people using them.","records":"Test cases, review paths and working methods.","owner":"Elygent engineers and your team.","output":"A validated agent workflow and an enabled team."},{"id":"operate-improve","label":"Operate and improve","detail":"Measure completed work, improve throughput and expand what works.","records":"Accepted outputs, turnaround and exceptions.","owner":"Service owner and Elygent team.","output":"A measured operating service with approved improvements."}]},"faq":[{"question":"Do we need to replace our systems?","answer":"Start with your existing workflow and qualify the connections. Data and context are prepared around it; system access and supported actions are agreed before deployment."},{"question":"How do we know the work improved?","answer":"Baseline turnaround, completed work and review effort. Test the new workflow, measure accepted output in operation and expand only after the result is validated."}],"sources":[{"id":"ps-deals","title":"PwC — Reimagining deals for the Age of AI: PwC and ToltIQ","url":"https://www.pwc.com/us/en/about-us/newsroom/press-releases/reimagining-deals-for-the-age-of-ai.html","publishedAt":"2026-06-15","accessedAt":"2026-10-05","evidenceType":"Firm-reported prior use and strategic relationship","note":"Reports prior practitioner use on live deals and describes deal-document analysis, source-linked outputs and persistent context. It supports diligence as a deployed use-case category; none of its scale figures or assurances transfers to Elygent."},{"id":"ps-managed","title":"PwC — A practical, value-driven approach to AI agents in Managed Services","url":"https://www.pwc.com/us/en/services/managed-services/library/agentic-workflows.html","publishedAt":"2025-05-20","accessedAt":"2026-10-05","evidenceType":"Service-provider account of deployed capabilities and proposed workflows","note":"Describes client-system knowledge, human-reviewed advice, functional specifications, test scripts and training materials. Provider-wide productivity assertions have limited published study detail and are not adopted as Elygent results or guarantees."}]},"businessStory":{"context":"Expertise is the product, but repeated research and fragmented client evidence consume delivery time. Elygent agents put firm knowledge to work across diligence, advice and client engagements.","outcomes":["Time to reviewed diligence findings","Deliverables accepted per team hour","Time to resolve client issues"],"coreData":["Client documents and business records","Firm methods and approved precedents","Research sources and specialist findings","Engagement requirements and review decisions"],"coreValue":"Convert trusted expertise into advice, completed engagements and lasting client relationships.","implementationBridge":"Elygent turns firm methods into working agents, connects approved client knowledge and manages delivery workflows with your engagement specialists."},"heroKind":"photo","imagePosition":"40% center","path":"/industries/professional-services","url":"https://elygent.ai/industries/professional-services","notice":"Illustrative AI implementation opportunities. Scope, access, controls and acceptance are agreed per engagement; these are not verified Elygent customer results.","formats":{"json":"https://elygent.ai/api/industries/professional-services","markdown":"https://elygent.ai/api/industries/professional-services/markdown"}}}