Financial services
Accelerate the business of banking.
Connect customer, lending and payment data with AI agents that help banks serve relationships, advance credit and complete transactions.
- Customer and account histories
- Income, credit and collateral records
- Payment messages and balances
- Product terms and risk policies
WORKFLOWS TO TRANSFORM
Accelerate your core business.
Help banks lend, grow deposit relationships and move customers’ money reliably.
Advance lending decisions
Borrower information and credit evidence arrive separately, delaying viable lending opportunities.
AI agents interpret borrower documents, summarize credit evidence and route exceptions, preparing complete lending files for authorized review.
THE VALUEAdvance viable lending opportunities with shorter review cycles.
Open and deepen relationships
Fragmented customer histories slow account opening and obscure relevant relationship opportunities.
AI agents synthesize customer history, personalize banker-reviewed opportunities and coordinate approved onboarding and relationship follow-up.
THE VALUEConvert customer demand into lasting deposit relationships.
Keep payments moving
Payment failures create manual investigations, delayed transactions and avoidable customer service friction.
AI agents interpret payment exceptions, propose repairs and coordinate approved actions through confirmed processing status.
THE VALUEProtect payment service revenue and strengthen customer trust.
MEASURE THE OPERATING CHANGE
- Application-to-decision time
- Account-opening completion rate
- Payment-exception resolution time
Illustrative AI opportunities. Success measured against your baseline.
IMPLEMENTATION & TRANSFORMATION
From bottleneck to working agents.
Elygent redesigns the workflow, connects the bank’s systems, builds the agents and stays accountable for agreed operating outcomes.
Simplify the workflow
Connect the foundation
Deploy and enable
Operate and improve
Implementation details and decision owners
Disconnected customer information slows account opening, credit reviews and payments. Elygent turns that context into agent workflows that advance lending, customer relationships and reliable service.
Custom AI agents, team enablement and accelerated delivery turn a redesigned workflow into a working service. The implementation is tested against your systems, controls and acceptance standard.
- Where we start
- Your core data, existing systems and a valuable operating bottleneck.
- What we implement
- An implemented agent workflow, enabled people and measured operating outcomes.
The foundation for execution
- Customer and account histories
- Qualify ownership, permitted access, quality and business context before connecting.
- Income, credit and collateral records
- Qualify ownership, permitted access, quality and business context before connecting.
- Payment messages and balances
- Qualify ownership, permitted access, quality and business context before connecting.
- Product terms and risk policies
- Qualify ownership, permitted access, quality and business context before connecting.
Agreed measures
Measurement definitions to agree and baseline per engagement; no achieved performance is claimed.
- Application-to-decision time · Time
- Elapsed time between the agreed start and accepted completion of the workflow. Compare with the baseline while preserving quality and required review.
- Account-opening completion rate · %
- Completed account openings divided by eligible in-scope applications, multiplied by 100. Compare with the baseline while preserving quality and required review.
- Payment-exception resolution time · Time
- Elapsed time between the agreed start and accepted completion of the workflow. Compare with the baseline while preserving quality and required review.
People retain the decisions
- Advance lending decisions
- Decision-ready lending files and documented next steps. Credit officers approve terms and lending decisions.
Document interpretation and case summarization grounded in lending policy. Access, data quality, output testing and human authority are qualified during implementation.
- Open and deepen relationships
- Banker-approved opportunities and completed onboarding handoffs. Bankers approve recommendations, eligibility and activation.
Synthesize customer context and personalize banker-reviewed relationship actions. Access, data quality, output testing and human authority are qualified during implementation.
- Keep payments moving
- Resolved exceptions with confirmed processing status. Payment owners authorize corrections and fund movements.
Diagnose payment exceptions and propose repairs within bank operating rules. Access, data quality, output testing and human authority are qualified during implementation.
- Simplify the workflow
- Find the bottleneck. Remove waste and agree the baseline. Current work, policies and baseline. A simpler workflow with agreed success measures. Process owner and Elygent team.
- Connect the foundation
- Make your data, knowledge and systems usable by agents. Approved data, knowledge and system access. Trusted context and qualified system connections. Data owners and implementation engineers.
- Deploy and enable
- Build agents, test exceptions and train the people using them. Test cases, review paths and working methods. A validated agent workflow and an enabled team. Elygent engineers and your team.
- Operate and improve
- Measure completed work, improve throughput and expand what works. Accepted outputs, turnaround and exceptions. A measured operating service with approved improvements. Service owner and Elygent team.
Elygent OS supports connected knowledge and approved learning behind the workflow.
Do we need to replace our systems?
Start with your existing workflow and qualify the connections. Data and context are prepared around it; system access and supported actions are agreed before deployment.
How do we know the work improved?
Baseline turnaround, completed work and review effort. Test the new workflow, measure accepted output in operation and expand only after the result is validated.
Research behind these use cases
FROM OPPORTUNITY TO OPERATION
Find your highest-value workflow.
Bring your banking workflow. We’ll map the bottleneck, outcome and implementation.