Retail
Turn customer demand into sales.
Custom AI agents guide shopping, carry customer requests through resolution and coordinate replenishment, giving retail teams more capacity for customers.
- Product catalog and availability
- Customer requests and order history
- Demand and inventory signals
- Supplier confirmations and policies
WORKFLOWS TO TRANSFORM
Accelerate your core business.
Turn product and customer knowledge into purchases, repeat business and available stock.
Shopping assistance
Shoppers abandon decisions when product questions and availability require waiting for staff.
AI agents interpret shopping intent, match approved product information and guide customers toward suitable items and purchase steps across channels.
THE VALUEHelp shoppers move from product interest to purchase.
Customer service follow-through
Service queues expand as order updates, returns and exceptions bounce between teams.
AI agents interpret customer questions, combine product policies with order context, and resolve approved requests or escalate changes with a conversation summary.
THE VALUESupport repeat purchase through faster, better customer service.
Replenishment coordination
Supplier emails change availability while buyers manually reconcile orders and stock plans.
AI interprets supplier emails and PDF changes; agents match affected orders, prepare reviewed updates and coordinate the next replenishment steps.
THE VALUESupport product availability within purchasing and margin controls.
MEASURE THE OPERATING CHANGE
- Shopping assistance response time
- Customer case resolution time
- Replenishment action turnaround
Illustrative AI opportunities. Success measured against your baseline.
IMPLEMENTATION & TRANSFORMATION
From bottleneck to working agents.
Elygent implements agents across commerce, service and replenishment, connecting retail data and systems with clear operating rules.
Simplify the workflow
Connect the foundation
Deploy and enable
Operate and improve
Implementation details and decision owners
Shoppers need answers while orders, returns and stock changes cross teams. Agents carry those workflows forward, with approvals where customers and commercial decisions need them.
Custom AI agents, team enablement and accelerated delivery turn a redesigned workflow into a working service. The implementation is tested against your systems, controls and acceptance standard.
- Where we start
- Your core data, existing systems and a valuable operating bottleneck.
- What we implement
- An implemented agent workflow, enabled people and measured operating outcomes.
The foundation for execution
- Product catalog and availability
- Qualify ownership, permitted access, quality and business context before connecting.
- Customer requests and order history
- Qualify ownership, permitted access, quality and business context before connecting.
- Demand and inventory signals
- Qualify ownership, permitted access, quality and business context before connecting.
- Supplier confirmations and policies
- Qualify ownership, permitted access, quality and business context before connecting.
Agreed measures
Measurement definitions to agree and baseline per engagement; no achieved performance is claimed.
- Shopping assistance response time · Time
- Elapsed time between the agreed start and accepted completion of the workflow. Compare with the baseline while preserving quality and required review.
- Customer case resolution time · Time
- Elapsed time between the agreed start and accepted completion of the workflow. Compare with the baseline while preserving quality and required review.
- Replenishment action turnaround · Time
- Elapsed time between the agreed start and accepted completion of the workflow. Compare with the baseline while preserving quality and required review.
People retain the decisions
- Shopping assistance
- Clear recommendations and next steps for an informed purchase. Customers authorize purchases; staff approve exceptions.
Interprets shopping goals, occasion and budget; matches product descriptions and approved customer context. Selected-market shopping pilot in the cited case; do not assume basket creation, payment or pricing powers.
- Customer service follow-through
- Resolved questions and complete handoffs for order changes. Staff approve refunds and policy exceptions.
Language understanding and grounded answers combine product policies, order status and conversational context. The reported live agent handles defined FAQs/status; unsupported order changes escalate to people.
- Replenishment coordination
- Reviewed supplier changes supporting faster replenishment decisions. Buyers approve purchasing and supplier commitments.
Interprets unstructured supplier email/PDF intent and maps it to the correct order context for buyer review. Production-ready preview; unsupported split deliveries, site/vendor changes and commercial commitments need human handling.
- Simplify the workflow
- Find the bottleneck. Remove waste and agree the baseline. Current work, policies and baseline. A simpler workflow with agreed success measures. Process owner and Elygent team.
- Connect the foundation
- Make your data, knowledge and systems usable by agents. Approved data, knowledge and system access. Trusted context and qualified system connections. Data owners and implementation engineers.
- Deploy and enable
- Build agents, test exceptions and train the people using them. Test cases, review paths and working methods. A validated agent workflow and an enabled team. Elygent engineers and your team.
- Operate and improve
- Measure completed work, improve throughput and expand what works. Accepted outputs, turnaround and exceptions. A measured operating service with approved improvements. Service owner and Elygent team.
Elygent OS supports connected knowledge and approved learning behind the workflow.
Do we need to replace our systems?
Start with your existing workflow and qualify the connections. Data and context are prepared around it; system access and supported actions are agreed before deployment.
How do we know the work improved?
Baseline turnaround, completed work and review effort. Test the new workflow, measure accepted output in operation and expand only after the result is validated.
Research behind these use cases
FROM OPPORTUNITY TO OPERATION
Find your highest-value workflow.
Bring your retail workflow. We’ll map the bottleneck, outcome and implementation.